Transparency First

    Claims & Damage Policy

    We take care of your belongings. If something goes wrong, here's exactly how we handle it - no fine print surprises.

    Our Commitment

    We Handle Your Belongings with Care

    Our crew uses moving blankets, floor runners, door protectors, and proper lifting techniques on every single job. Damage is rare - but we want you to know exactly what happens if something does go wrong.

    Federal Law Protects You

    All interstate (long-distance) moves are governed by federal regulations under the FMCSA. For local Virginia moves, state regulations and our company policy apply. You have rights - and we honor them.

    Discuss Coverage Before Booking

    RVA Movers is Licensed and Insured. Ask about coverage and limitations for your specific move during the quote process. Confirm the applicable written terms before booking.

    Ask Before Booking

    Applicable Terms

    Ask which terms apply to your service, route, packing arrangements, and items. Do not assume a particular reimbursement amount or coverage level.

    Share Item Details

    High-Value Items

    Identify high-value or delicate items during the quote process and discuss limitations. This page does not promise additional insurance products or replacement-value coverage.

    Our recommendation:

    Discuss electronics, antiques, artwork, and other high-value items before booking. Confirm the applicable coverage and limitations in writing.

    What Happens If Something Is Damaged

    If you notice damage during or after your move, here's the step-by-step process:

    1

    Note It Before We Leave

    If you spot damage on move day, point it out to the crew lead immediately. We'll document it together before signing off. Don't wait - noting damage in real time is the most important step.

    2

    Take Photos

    Photograph the damaged item and its packaging if applicable. Include close-ups and context shots showing the damage clearly.

    3

    Contact Us Promptly

    Reach out within 9 months of your move date (federal requirement for interstate moves). For local moves, contact us as soon as possible. Call (804) 801-8079 or email us at calvin@rvamovers.com.

    4

    Submit a Written Claim

    We'll send you a claims form. Include your move date, item description, estimated value, and photos. Be as specific as possible.

    5

    Resolution

    We'll acknowledge your claim within 30 days and resolve it within 120 days. Depending on your coverage, resolution may be repair, replacement, or a monetary settlement.

    What Is Not Covered

    The following are generally excluded from coverage:

    • ×Items packed by the customer (boxes you packed yourself)
    • ×Pre-existing damage to furniture or items
    • ×Electronics that power on but have internal issues not caused by the move
    • ×Perishable items, plants, or live animals
    • ×Jewelry, currency, documents, or other valuables not disclosed before the move
    • ×High-value items such as artwork and antiques require discussion of applicable terms before booking
    • ×Damage resulting from improper packing by the customer

    Prevention: How We Protect Your Items

    The best claim is the one that never needs to happen. On every RVA Movers job:

    Moving blankets are used on all furniture. Floor runners and door jamb protectors guard your home at both locations. Shrink wrap is used on upholstered items. Heavy items are loaded with proper dollies and straps. Our crew is trained - not just hired off the street.

    Questions about coverage before you book?

    We're happy to walk you through your options. Call us at (804) 801-8079 - we'd rather have the conversation upfront than after the move.

    Book a Move You Can Trust

    We've built our reputation one careful move at a time. Get a free quote today.

    Get My Free Quote

    Or call: (804) 801-8079